Cookie Policy
Last updated: September 2026
This policy explains which cookies and similar storage technologies are used on the Oren Hayoun, an Israeli registered business (no. 315726927) trading as "Eldigital" / ELDIGITAL ("we", "us" or "the provider") website and in the agent window embedded on customer sites, and how to manage them.
What is a cookie
- A cookie is a small text file stored in your browser that remembers information between pages and visits.
- We also use browser storage (localStorage/sessionStorage), which behaves similarly.
Essential cookies
- Keeping you signed in to the management panel and securing requests — the service cannot work without them.
- An anonymous visitor ID for the agent window, to keep the conversation together and avoid duplicate leads.
- Remembering the agent window's open/closed state and the chosen text size.
Functional and measurement cookies
- Preferred language, display preferences and minimal usage data used to improve the service.
- Conversation, lead and quota measurement shown to the customer in the dashboard.
Marketing and third-party cookies
- Depending on the customer's settings, agent conversion events may be reported to a Meta Pixel or Google Ads tag installed on the customer's site.
- Click IDs (gclid, fbclid) and fbp/fbc cookies are read from the page URL or site cookies to attribute the lead source.
- Paddle sets its own cookies on checkout pages, under its privacy policy.
- We do not run third-party advertising cookies for targeted ads on our own site.
Managing preferences
- Signup requires explicit acceptance of this cookie policy; you may withdraw consent by contacting us.
- Any browser can block or delete cookies in its privacy settings. Blocking essential cookies breaks sign-in and the agent.
- Visitors on customer websites can manage preferences through that site's cookie banner, where present.
Retention and changes
- Session cookies are deleted when the browser closes; persistent cookies last from a few days up to 24 months.
- We will update this policy as needed. Questions: office@eldigitalgroup.com.