Privacy policy
Last updated: August 2026
This policy explains what data is collected when using the ELDIGITAL AI Agent platform and the chatbot embedded on client websites, and how we protect it.
Data we collect
- Conversation data: chat messages, timestamps and the visitor's language.
- Lead details a visitor voluntarily provides: name, phone, email and a summary of their need.
- Technical context: the page the chat was opened from, browser type and traffic source (UTM).
- Account data for agency and client users: email and user ID used for sign-in.
How the data is used
- Answering visitors in real time with relevant information from the website content.
- Delivering leads to the business owner, including email alerts and records in the management panel.
- Improving answer quality and measuring usage and quotas.
Third parties
- The AI model provider processes conversation content solely to generate the reply.
- The email provider is used to send lead alerts to the business owner.
- The database and hosting provider stores the data. We never sell data to third parties.
Storage and security
- Data is stored in an encrypted database with row-level permissions, so each client can only access their own data.
- Access to the management panel requires authentication with email and password.
Your rights
- You may request access, correction or deletion of personal data at office@eldigitalgroup.com.
- Deletion requests are handled within 30 days, subject to legal retention duties.
Contact
- Eldigital · office@eldigitalgroup.com
- Israel: +972 54-646-5226 · United States: +1 (512) 678-0444
- WhatsApp: https://wa.me/972546465226
- Business hours: Sunday to Friday, 9:00-18:00 (Israel time)