ELDIGITAL

Terms of Service

Last updated: September 2026

These terms form a binding agreement between Oren Hayoun, an Israeli registered business (no. 315726927) trading as "Eldigital" / ELDIGITAL ("we", "us" or "the provider") and the customer using the ELDIGITAL AI Agent platform, the embedded sales agent and any related service. Signing up, purchasing or using the service means you accept these terms, our privacy notice, cookie policy and refund policy.

The parties and the service

  • Provider: Oren Hayoun, an Israeli registered business (no. 315726927) trading as "Eldigital" / ELDIGITAL ("we", "us" or "the provider"). Contact: office@eldigitalgroup.com · +972 54-646-5226.
  • The service: a platform that builds and runs an AI sales agent embedded on the customer's website, crawls the site content, answers visitors, captures leads and reports results.
  • It is a hosted, ongoing cloud (SaaS) service, not software installed on the customer's premises.
  • The product is a self-serve software licence sold on a monthly or annual subscription. We do not provide marketing, advertising, campaign management, paid lead generation or marketing consultancy services, and we make no guarantee of business results.

Eligibility and account

  • You must be 18 or older. Anyone signing up for an organisation confirms they are authorised to bind it.
  • Provide accurate, complete and current details and keep them updated.
  • You are responsible for keeping credentials confidential and for all activity in your account, and must tell us immediately about suspected unauthorised use.
  • Signup requires explicit acceptance of these terms, the privacy notice and the cookie policy, plus consent to operational messages and lead notifications. Marketing consent is separate and can be withdrawn at any time.

Plans, credits and quotas

  • Each plan includes a monthly allowance of answers/credits. Exceeding it pauses the agent until renewal or an upgrade.
  • Credits are non-transferable, hold no cash value and do not roll over unless expressly stated.
  • We may change pricing or allowances; changes apply to the next billing period only, after at least 30 days' notice.
  • Any free trial runs for the period and on the terms published at signup and can be cancelled before the first charge.

Monthly billing, annual billing and the discount

  • Billing is recurring: monthly, or annually paid up front for 12 months.
  • Annual plans receive a 15% discount on the equivalent monthly price. The discount applies only to a full annual prepayment and never to monthly billing.
  • Annual prepayments are covered by the same 14-day money-back guarantee as monthly billing.
  • Mid-term plan changes: upgrades are charged pro rata for the remaining days and unlock the new allowance immediately; downgrades take effect at the next renewal and do not refund the period already paid.
  • Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
  • Prices are shown in ILS and exclude taxes applicable in the buyer's country; taxes are calculated and collected by Paddle.

Cancellation and refunds

  • No minimum term and no cancellation fee: cancel at any time, with no notice period.
  • Cancellation stops the next recurring charge only; the service keeps running until the end of the paid period.
  • 14-day money-back guarantee: if you are not satisfied, you can request a full refund within 14 days of the charge, even if you already used the service (site crawl, embed, conversations or leads).
  • The guarantee covers monthly billing and annual prepayments alike. After 14 days there is no refund for the period already paid, and no partial or pro-rata refund for the unused period.
  • Nothing here limits statutory cancellation rights a consumer may have under the Israeli Consumer Protection Law, 5741-1981 and its cancellation regulations; where they conflict, the law prevails.
  • Refund requests go through Paddle (paddle.net) or in writing to us, and are handled under our full refund policy.
  • We may grant a goodwill refund or credit in exceptional cases without creating any precedent or obligation.

Acceptable and prohibited use

  • No unlawful use, fraud, spam, harassment, incitement, privacy violations or infringement of intellectual property.
  • No hacking, circumventing quotas or limits, load testing, reverse engineering, copying the system or reselling it as a competing service.
  • Do not embed the agent on a website you are not authorised to operate, and do not upload knowledge content you do not hold rights to.
  • Do not use the agent to give regulated medical, legal, psychological or financial advice without appropriate professional oversight and your own responsibility.
  • Breach allows us to suspend or terminate the service immediately, proportionate to the breach.

AI limitations and content responsibility

  • Agent answers are generated automatically and may be inaccurate, incomplete or outdated. They are not professional advice and do not bind us or the customer.
  • The customer is responsible for the knowledge base and for anything the agent presents (prices, stock, policies) and for verifying it.
  • We may filter, restrict or block harmful, unsafe or unlawful content, prompts or use, and suspend accounts for repeated violations.
  • Every agent window shows an AI disclosure; it must not be hidden or removed.
  • Rights holders who believe content infringes their rights can contact us and we will review and remove infringing content.

The customer's duties towards their own visitors

  • The customer must publish a valid privacy notice and cookie policy on their website and obtain any consent needed to collect details and to send marketing.
  • The customer must not solicit or enter special-category data (health, sexual, criminal, biometric) through the agent.
  • The customer is responsible for the accessibility of their own website and for complying with all laws applicable to their business.

Intellectual property

  • All rights in the platform, code, design, branding and documentation remain ours.
  • The customer receives a limited, non-exclusive, non-transferable licence to use the service within the purchased plan for the subscription term.
  • Customer content and data remain the customer's; the customer grants us a limited licence to host and process it solely to provide the service.
  • We will only name a customer or use their logo as a reference with written approval.

Availability

  • The service is provided AS IS with no guarantee of uninterrupted availability, error-free operation or any particular sales result.
  • Interruptions may occur for maintenance, updates or failures at infrastructure and AI providers outside our control.
  • We aim to give advance notice of significant planned maintenance.

Suspension and termination

  • We may suspend or terminate the service for material breach, non-payment, suspected fraud or security risk, and for repeated policy violations.
  • For non-payment we send a reminder before suspension, except in suspected fraud.
  • On termination the customer has 30 days to export data, after which it is deleted subject to legal retention duties.

Warranties, liability and indemnity

  • To the fullest extent permitted by law we disclaim implied warranties, including merchantability and fitness for a particular purpose.
  • Our aggregate liability on any basis will not exceed the fees paid by the customer in the six months preceding the event.
  • We are not liable for indirect, consequential or special damages, including lost revenue, lost leads, lost data or reputational harm.
  • These limits do not apply to fraud, wilful misconduct, or liability that cannot be limited by law (including personal injury).
  • The customer indemnifies us against claims arising from their content, prohibited use, breach of law or breach of these terms.

Miscellaneous and governing law

  • Force majeure: we are not in breach for delay or failure caused by events beyond our reasonable control.
  • The customer may not assign this agreement without our consent; we may assign it in a merger, sale or restructuring.
  • We may update these terms; material changes are published and apply from the next billing period. Continued use means acceptance.
  • These terms are governed by the laws of the State of Israel, and the competent courts of the Tel Aviv-Yafo district have exclusive jurisdiction.
  • If any clause is unenforceable, the remaining clauses stay in force.
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